Mercedes-Benz of Tampa Service

Mercedes Benz had my truck for 4wks. I was ok with it because they gave me a loaner and they are always honest. Except for this time. I believe my car windows had been accidentally left down. My car was returned to me with mold all in it and the floor carpet for the front to the truck was soaked and wet. My designer purse was in the truck it was molded to. When they told me my truck was ready I went to get it and I smelled nothing but mold. Like wet. I told the advisors several times they said it was fums frm the ac. I went home and notice all The damage were done to my vehicle. And I took the truck right back to them. I cried because it’s a Mercedes and they are not easily to repair. How co…

5 Stars – Outstanding Customer Service! ⭐️⭐️⭐️⭐️⭐️ Top-Notch Service Experience – Ask for Diana! I had an excellent experience with the Mercedes-Benz service department in Tampa, and I want to give a big thank you to my service advisor, Diana. From the moment I arrived, Diana made the entire process smooth, transparent, and stress-free. She was welcoming, knowledgeable, and kept me informed every step of the way. I brought my vehicle in for an A/C cleaning service, and not only was the job done thoroughly and efficiently, but the car was returned to me spotless and feeling like new. The attention to detail and professionalism from Diana and the entire team truly stood out. It’s refreshing…

Mark Lynch provided absolutely incredible service—his attention to detail was second to none. He took the time to thoroughly assess and address issues with both of my cars, catching things others had missed and ensuring everything was handled with care and precision. Thanks to his dedication and expertise, both vehicles are running better than ever. I highly recommend asking for Mark—you won’t find someone more professional, knowledgeable, or genuinely committed to helping you out.

Chris made the process 100% easy. Did everything via text before going to pick the car up since I didn’t stay in town. He was able to get me the car for the price I wanted. He was super patient and nice and super knowledgeable with the car. Only thing is there was no windshield wiper fluid in the car which I had to fill myself. I’m not mad about it and still satisfied! Thank you Chris!

In all my years of buying vehicles and being a CEO or two companies, I have never had a worse customer service experience than at Mercedes-Benz of Tampa. The unresponsiveness to email requests, lack of communication, to flat out lies about how and when my vehicle would ship to me out of state is abs was completely unacceptable. They ensure me, just as an example, that I was guaranteed that the $130,000+ vehicle would ship in an enclosed vehicle carrier. Well it did not. I have photos to prove it. It took over a week from the time I signed the purchase agreement for the vehicle to even ship. It was only after I threatened to contact the CEO of Asbury Automotive Group, David Hult, that th…